TaxAct says it’s easy for anyone to use their website to do their taxes. But people who have used it and shared their experiences on Trustpilot and Reddit aren’t happy. They say TaxAct does things that aren’t fair and that their customer service isn’t good.
In this article, we will do a taxact.com review and uncover whether it is legit or a scam.
Is Taxact.com Legit or Scam?
Here are several red flags based on the research and customer feedback on Trustpilot.
1. Lack of Transparency
Users are upset about not knowing if they’re suitable for certain services, unclear refund policies, and unexpected fees. This suggests that TaxAct may not be upfront about important information, causing frustration and confusion.
2. Deceptive Pricing
People say TaxAct starts off saying it’s free, but then asks for more money while you’re doing your taxes. This makes them think TaxAct might not be honest about its prices.
3. Software Bugs
TaxAct’s software sometimes messes up and tells the IRS the wrong details regarding how much money people earn. This can cause trouble like audits and more costs for users. These problems show that TaxAct’s software isn’t always accurate, which could be a problem when filing taxes.
4. Poor Customer Support
Customers often faced problems with TaxAct’s customer service, reporting unhelpful agents, trouble fixing software issues, and delays in getting refunds. This indicates poor customer support quality, raising concerns among users.
5. Refund Denials
Users complained about not getting their money back even when they were unhappy with TaxAct’s service. This raises worries about TaxAct caring for customers and being fair in how they do business.
Read: Remotasks Review: Legit or Scam?