Is Depop Legit or a Scam?

Depop is a popular app for buying and selling second-hand fashion, but is it really safe to use? Some users have great experiences, while others run into big problems like suspended accounts, missing money, lost packages, and poor customer service.

Let’s take a closer look at how Depop works and whether it’s a reliable platform.

What is Depop?

Depop is an online marketplace where people sell clothes, vintage items, and unique fashion pieces. It works like a mix of eBay and Instagram, where sellers post pictures of their items, and buyers scroll through to find what they like.

Payments go through Depop’s system or PayPal. The app is popular because it makes second-hand shopping trendy and sustainable. But many users have serious complaints about its reliability.

Some buyers and sellers have smooth transactions, but many report major issues. One big problem is sudden account suspensions. Some users say their accounts were blocked without any warning, even when they followed the rules.

This means sellers lose access to their money, and buyers can’t track their orders. Some even said their accounts got suspended right after they paid to boost their listings.

Another huge issue is customer service. When users have problems with refunds or missing orders, they often get no response from Depop’s support team. Some wait weeks or months without any help.

Even when refunds are promised, they can take a long time to process, leaving buyers frustrated. Many buyers have had to dispute charges with their banks because Depop didn’t help.

Our Opinion

Shipping is also a problem. Depop works with different shipping companies, but in some areas, users don’t have good options.

In the UK, for example, many buyers complain about lost or delayed deliveries with the courier Evri (formerly Hermes). Some sellers never even ship their items, and Depop doesn’t always step in to help with refunds.

For sellers, getting paid can also be a struggle. Some report that Depop holds onto their money for a long time without giving a clear reason.

This is worse for those who use Depop’s payment system instead of PayPal. Even after going through long verification processes, some sellers still can’t access their money.

Scammers are another problem on Depop. Some buyers receive completely different items from what they ordered, or they don’t get anything at all. When they try to report the issue, Depop either ignores them or sends generic responses.

Sellers also face scams—some buyers falsely claim they never got their items, and Depop gives them an automatic refund, leaving sellers without their money.

Overall, Depop has too many problems to be fully trusted. While some people have good experiences, the number of complaints about lost money, poor support, and account suspensions makes it risky.

If Depop wants to keep its users, it needs to fix these issues.

If you get scammed on Depop, there are ways to try to get your money back. If you paid with PayPal, file a dispute through their buyer protection program.

PayPal often sides with buyers in cases of missing or fake items. But don’t wait too long—there’s a deadline for claims.

What to Do If You Get Scammed?

If you used a credit or debit card, contact your bank and ask for a chargeback. Many banks offer fraud protection and may reverse the payment if you show proof. Save screenshots of messages with the seller and Depop as evidence.

Sellers dealing with missing payments should keep messaging Depop support through email and social media. If Depop doesn’t respond, they can report the issue to a consumer protection agency.

If your account gets suspended unfairly, try reaching out with proof that you followed the rules. Some users find that posting reviews on Trustpilot or Reddit gets Depop’s attention faster.

To avoid scams in the future, always check a seller’s reviews before buying, use secure payment methods like PayPal, and be wary of deals that seem too good to be true.

Sellers should always keep proof of shipping and use tracking for expensive items.

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